# How to Access Ad Account?

In some cases you cannot access the OnHub Agency Ad Account. Please follow the instructions below:

**Access your ad account from your Business Center**

* Access to your Business Center
* At tab **"Advertiser accounts"** or **"Member"**
* Select the TikTok ad account shared by OnHub.
* Click **"Assign new member"**

<figure><img src="/files/pWJ594lWWZhkoShBjA7R" alt=""><figcaption></figcaption></figure>

* Select role for your own account **"Admin/ Operator/ Analyst".** *(usually: Admin)*
* Then, you can start your ads campaigns on TikTok.

<figure><img src="/files/YoSlG0sdeCqs9zLQbEK0" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**If you are unable to find the solution to your issue, please don't hesitate to reach out to our support team for assistance.** [**(Contact now)**](/onhub/contact-info.md)
{% endhint %}


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