# How to Access Ad Account?

In some cases you cannot access the OnHub Agency Ad Account. Please follow the instructions below:

**Access your ad account from your Business Center**

* Access to your Business Center
* At tab **"Advertiser accounts"** or **"Member"**
* Select the TikTok ad account shared by OnHub.
* Click **"Assign new member"**

<figure><img src="https://2313102970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXiPGGpwJnq5GDPZMaOWz%2Fuploads%2FnJC6ygUiU6Bupod8bgjd%2FTraining%20OnHub%20version%201.1%20(14).png?alt=media&#x26;token=8851ce32-bcd9-4aba-b126-f9dd04f01423" alt=""><figcaption></figcaption></figure>

* Select role for your own account **"Admin/ Operator/ Analyst".** *(usually: Admin)*
* Then, you can start your ads campaigns on TikTok.

<figure><img src="https://2313102970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXiPGGpwJnq5GDPZMaOWz%2Fuploads%2FFdZbKsFqi9io6qkLf5B9%2FTraining%20OnHub%20version%201.1%20(15).png?alt=media&#x26;token=26ffc2ff-5877-40d1-8964-c508b0c8aaad" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**If you are unable to find the solution to your issue, please don't hesitate to reach out to our support team for assistance.** [**(Contact now)**](https://docs.novaonads.com/onhub/contact-info)
{% endhint %}