Allocate Funds To Ad Account With Multiple Currencies

Step-by-step guide to Allocate Funds to Ad Account

By confirming these checklist items below, you can ensure that all necessary conditions are met before proceeding with allocating funds to an Ad Account with multiple currencies on OnHub:

Checklist Item	Details
Approved Ad Accounts	Ensure you have at least one "approved" Ad Account. -> If not, follow the guide to create a new Agency Ad account.
Agency Ad Account Status (Active)	Ensure that your Agency Ad Account is in the "Active" status to be eligible for fund allocation.
Sufficient Balance in OnHub Account	Ensure your OnHub Account has enough balance to allocate funds to the Ad Account.
Sufficient Balance in Agency Ad Account	Check if your Agency Ad Account has enough balance if you intend to withdraw funds to the OnHub Account.

To proceeding with allocating funds to Ad accounts on OnHub. Please follow this guide:

• Navigate to the "Ad Account Management" section on sidebar -> Select the "Approved" tab screen.

• Choose the appropriate action based on your needs:

  • Add Funds from OnHub Account to Ad Account. (As section 1 below)

  • Withdraw Funds from Ad Account to OnHub Account. ( As section 2 below)

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NOTE:

• Successful add funds or withdraw funds transactions will be recorded in the transaction history in the "Ad Account" tab - "Transaction Management" section on Sidebar.

NOTE:

• The currency used on the OnHub system is USD.

• The Base currency is the currency used by the Ad account on TikTok. Users can accurately track the amount allocated to the Ad account according to the Base currency.

1. Add Funds from OnHub Account to Ad Account

On the "Approved" tab screen - Ad Account Management:

• Click the "Add Funds" button next to the Ad Account to which you want to allocate funds from your OnHub Account.

• Fill out amount of money that you want to allocates from OnHub Account's Balance to Ad Account's Balance. The system will automatically calculate the base amount to add based on the exchange rate of the base currency displayed on the screen. -> Then Click "Send Request"

NOTE:

• Please ensure that your OnHub Account has a sufficient balance before proceeding to add funds.

  • The amount for each Adds Funds request must not greater than Current Balance of your OnHub Account.

  • The minimum amount for each Adds Funds request is 10$.

  • If the base currency of Ad account is VND - Vietnam, make sure that the minimum base amount to add is 160,000 VND.

-> If your OnHub Account balance is insufficient, you will need to top-up your OnHub Account first. You can then return here to continue the process of adding funds to your Ad Account. (Learn more about topping up your OnHub Account)

-> When transactions are successfully completed, the balances of the Ad Account and OnHub Account will be updated.

If you want to check or reconcile transaction history, you can access the transaction history of the Ad Account on TikTok Ads Manager or access the transaction history on OnHub (Learn more).

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2. Withdraw Funds from Ad Account to OnHub Account

On the "Approved" tab screen - Ad Account Management:

• Click the "Withdraw Funds" button next to the Ad Account from which you want to proceed with withdrawing funds.

• Fill out amount of money that you want to allocates from OnHub Account's Balance to Ad Account's Balance. The system will automatically calculate the base amount to withdraw based on the exchange rate of the base currency displayed on the screen.

NOTE:

• Please ensure that your Ad Account has a sufficient balance before proceeding to withdraw funds

  • The amount for each Adds Funds request must not greater than Current Balance of your Ad Account

  • If the base currency of Ad account is VND - Vietnam, make sure that the minimum base amount to withdraw is 160,000 VND.

-> If your OnHub Account balance is insufficient, you will need to top-up your OnHub Account first. You can then return here to continue the process of adding funds to your Ad Account. (Learn more about topping up your OnHub Account)

-> When transactions are successfully completed, the balances of the Ad Account and OnHub Account will be updated.

If you want to check or reconcile transaction history, you can access the transaction history of the Ad Account on TikTok Ads Manager or access the transaction history on OnHub (Learn more).

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If you are unable to find the solution to your issue, please don't hesitate to reach out to our support team for assistance. (Contact now)