> For the complete documentation index, see [llms.txt](https://docs.novaonads.com/onhub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.novaonads.com/onhub/tutorial-and-guidelines/shopify-onhub-multi-pixel-and-api/livechat.md).

# Livechat

## 1. Click the chat balloon to use Livechat feature:

<figure><img src="/files/TYPGsaAAQQN8ALdyZPta" alt=""><figcaption></figcaption></figure>

## 2. Click to "New Conversation" button:

<figure><img src="/files/cyeNTTvciRBcKnmlBwZH" alt=""><figcaption></figcaption></figure>

## 3. **Start asking questions to the customer service agent**.

<figure><img src="/files/YF4Ua9PGxORqsUuK9uFO" alt=""><figcaption></figcaption></figure>