> For the complete documentation index, see [llms.txt](https://docs.novaonads.com/onhub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.novaonads.com/onhub/tutorial-and-guidelines/shopify-onhub-multi-pixel-and-api/livechat.md).

# Livechat

Chat directly with a customer service agent through the live chat feature

## 1. Click the chat balloon to use Livechat feature:

<figure><img src="https://2313102970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXiPGGpwJnq5GDPZMaOWz%2Fuploads%2FmuQsJhug89FdN21bzC5D%2Fimage.png?alt=media&amp;token=b28c2098-d878-4ece-bef7-431cc7bf367f" alt=""><figcaption></figcaption></figure>

## 2. Click to "New Conversation" button:

<figure><img src="https://2313102970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXiPGGpwJnq5GDPZMaOWz%2Fuploads%2FAI1ObWkPYCsvk2D8DXW1%2Fimage.png?alt=media&amp;token=43fba5d2-e5b0-4598-90b1-448ddfe1265c" alt=""><figcaption></figcaption></figure>

## 3. **Start asking questions to the customer service agent**.

<figure><img src="https://2313102970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXiPGGpwJnq5GDPZMaOWz%2Fuploads%2FP1HTbyGpDtANQzGdN8lO%2Fimage.png?alt=media&amp;token=09aa4654-91fc-48f5-a76c-c85c81b100c5" alt=""><figcaption></figcaption></figure>