# Escalation Process

## 1. Normal Inquiries

Solutions for Issues might happen while setting up or first-time login to the app 

<table data-full-width="true"><thead><tr><th width="316">ISSUES</th><th>SOLUTIONS</th></tr></thead><tbody><tr><td><ol><li>How to install the app </li></ol></td><td>Follow instructions: <a href="/pages/cVylS51xGSYzwv8DDOJt">Authorization</a></td></tr><tr><td><ol start="2"><li>How to create a new OnHub account </li></ol></td><td>Follow instructions: <a href="/pages/qH3KL1VLmaipsooui5hi">Sign Up</a></td></tr><tr><td><ol start="3"><li>How to use the app for the first time </li></ol></td><td>Follow instructions: <a href="/pages/fqG8bZbNfPmkl0IDLLPu">Onboarding</a></td></tr><tr><td><ol start="4"><li>How to add new TFP setting </li></ol></td><td>Follow instructions: <a href="/pages/Plqq8cI9wprZe119KbcP">Add new fraud prevention configuration</a></td></tr><tr><td><ol start="5"><li>How to change TFP setting </li></ol></td><td>Follow instructions: <a href="/pages/PE9RejpiBIT2aP4Pawqw">Fraud Prevention setting</a></td></tr><tr><td><ol start="6"><li>How to manage results of TFP package </li></ol></td><td>Follow instructions: <a href="/pages/e4Qj9q1TZWAx3tXVR9RA">Fraud prevention results report</a></td></tr></tbody></table>

## 2. Technical support

Solutions for Issues might happen while using the app that make it less efficient&#x20;

Please contact directly to us for better support to [Contact Info](/onhub/contact-info.md)

<table data-full-width="true"><thead><tr><th width="316">ISSUES</th><th>Team in charge</th></tr></thead><tbody><tr><td><ol><li>Cannot follow/ understand the instructions above </li></ol></td><td><em><strong>Business Development</strong></em> will receive the requirement and instruct you to follow the document</td></tr><tr><td><ol start="2"><li>Activate the package after free-trial </li></ol></td><td><em><strong>Business Development</strong></em> will receive the requirement and help you choose the most suitable package</td></tr><tr><td><ol start="3"><li>Expand the TFP package after expired</li></ol></td><td><em><strong>Business Development</strong></em> will receive the requirement and help you expand the package as your need </td></tr></tbody></table>

## 3. Technical Complaint

Solutions for Issues might happen while using the app that prevent you from using it

Please contact directly to us for better support to [Contact Info](/onhub/contact-info.md)

<table data-full-width="true"><thead><tr><th width="316">ISSUES</th><th>Team in charge</th></tr></thead><tbody><tr><td><ol><li>Cannot login the account after verifying through email </li></ol></td><td><em><strong>Business Development</strong></em> will receive the information and send it to <em><strong>Tech Support</strong></em> for checking and fixing it </td></tr><tr><td><ol start="2"><li>Allow the app to embed code but still receive notification of "Unsuccessful embed code" </li></ol></td><td><em><strong>Business Development</strong></em> will receive the information and send it to <em><strong>Tech Support</strong></em> for checking and fixing it </td></tr><tr><td><ol start="3"><li>The TFP Package is not working despit of being active</li></ol></td><td><em><strong>Business Development</strong></em> will receive the information and send it to <em><strong>Tech Support</strong></em> for checking and fixing it </td></tr><tr><td><ol start="4"><li>The Dashboard not show analysis data </li></ol></td><td><em><strong>Business Development</strong></em> will receive the information and send it to <em><strong>Tech Support</strong></em> for checking and fixing it </td></tr><tr><td><ol start="5"><li>One of the buttons/screens is not working</li></ol></td><td><em><strong>Business Development</strong></em> will receive the information and send it to <em><strong>Tech Support</strong></em> for checking and fixing it </td></tr><tr><td><ol start="6"><li>System is broken down</li></ol></td><td><em><strong>Business Development</strong></em> will receive the information and send it to <em><strong>Tech Support</strong></em> for checking and fixing it </td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.