OnHub by Novaon
  • 🏠Home
  • πŸš€Getting started
    • About Platform
    • Start Using OnHub
      • Workflow
      • Registration OnHub Account
      • Verification Process
      • Exploring OnHub Products & Services
  • πŸ“–Tutorial & Guidelines
    • Managing OnHub Account
    • Agency Ad Account
      • Create Agency Ad Account
      • Allocate Funds To Ad Account With Multiple Currencies
      • Top Up OnHub Account
      • Examining Transaction History
    • TikTok Fraud Prevention
      • Add new fraud prevention configuration
      • Manage fraud prevention configuration
      • Fraud prevention setting
      • Fraud prevention results report
    • [Shopify] OnHub Tiktok Fraud Prevention
      • Escalation Process
      • [Shopify] Authorization
      • [Shopify] Sign up
      • [Shopify] OnBoarding
      • [Shopify] Add new fraud prevention configuration
      • [Shopify] Manage fraud prevention configuration
      • [Shopify] Fraud prevention setting
      • [Shopify] Fraud prevention results report
    • [Shopify] OnHub Multi Pixel and API
      • OnBoarding
      • Pixel management
      • Add new pixel
      • Edit pixel
      • Dashboard
  • ⚠️Policy & Terms of service
  • ❓FAQ
    • How to create a new Pixel from Tiktok?
    • How to Access Ad Account?
    • Unable to Create Ad Account?
    • Reasons for Ad Account Bans and Remedies
    • How to insert the code provided by Onhub into my website?
  • ☎️Contact Info
  • Resources
    • TikTok Ad Manager
      • Set Up TikTok Pixel with Shopify
      • Why TikTok Ads Aren't Spending?
      • TikTok Comments Not Showing: Causes and Comprehensive Fixes
      • Why Is TikTok Shop Not Showing
      • Why Does My TikTok Have 0 Views
      • Google Ads Intelligence
      • How Does TikTok Make Money
      • How To Delete TikTok Story Post
      • TikTok Secret Emojis
      • How to Get Your TikTok Account Unbanned
      • How to Go Viral on TikTok
      • Top Product Categories to Sell on TikTok, and How to Find Trending Products on TikTok
      • TikTok Shadowban
      • Set Up Campaign
        • Set Up Campaign - Objecttives & Structure
        • A Comparison between Spark Ads and Non-Spark Ads
      • Set up an Ad Group
        • Audience Targeting
      • TikTok Tools
        • TikTok Ad Policy
        • TikTok Business Center
        • TikTok Creative Center
      • Learning Phase
Powered by GitBook
On this page
  • 1. Normal Inquiries
  • 2. Technical support
  • 3. Technical Complaint
  1. Tutorial & Guidelines
  2. [Shopify] OnHub Tiktok Fraud Prevention

Escalation Process

Guideline how to find support for your issues while using Shopify OnHub

Previous[Shopify] OnHub Tiktok Fraud PreventionNext[Shopify] Authorization

Last updated 8 months ago

1. Normal Inquiries

Solutions for Issues might happen while setting up or first-time login to the app

ISSUES
SOLUTIONS

  1. How to install the app

  1. How to create a new OnHub account

  1. How to use the app for the first time

  1. How to add new TFP setting

  1. How to change TFP setting

  1. How to manage results of TFP package

2. Technical support

Solutions for Issues might happen while using the app that make it less efficient

Please contact directly to us for better support to

ISSUES
Team in charge

  1. Cannot follow/ understand the instructions above

Business Development will receive the requirement and instruct you to follow the document

  1. Activate the package after free-trial

Business Development will receive the requirement and help you choose the most suitable package

  1. Expand the TFP package after expired

Business Development will receive the requirement and help you expand the package as your need

3. Technical Complaint

Solutions for Issues might happen while using the app that prevent you from using it

ISSUES
Team in charge

  1. Cannot login the account after verifying through email

Business Development will receive the information and send it to Tech Support for checking and fixing it

  1. Allow the app to embed code but still receive notification of "Unsuccessful embed code"

Business Development will receive the information and send it to Tech Support for checking and fixing it

  1. The TFP Package is not working despit of being active

Business Development will receive the information and send it to Tech Support for checking and fixing it

  1. The Dashboard not show analysis data

Business Development will receive the information and send it to Tech Support for checking and fixing it

  1. One of the buttons/screens is not working

Business Development will receive the information and send it to Tech Support for checking and fixing it

  1. System is broken down

Business Development will receive the information and send it to Tech Support for checking and fixing it

Follow instructions:

Follow instructions:

Follow instructions:

Follow instructions:

Follow instructions:

Follow instructions:

Please contact directly to us for better support to

πŸ“–
Contact Info
Contact Info
Authorization
Sign Up
Onboarding
Add new fraud prevention configuration
Fraud Prevention setting
Fraud prevention results report