⚠️Policy & Terms of service
Part A: Terms of Services
This is an agreement between you and Novaon Ads, including but not limited to Novaon Ads and its affiliates who are operating NovaonAds.com (“Novaon Ads” or “we”). Please read these Terms of Services, and the other applicable rules, policies, and terms available at the NovaonAds.com website. By using the Services, you agree to be bound by the terms of this Agreement on behalf of yourself and your company and others who use Services under your account. If you do not accept the terms of this Agreement, then you may not use the Services. Your use of any of the Services is subject to any additional rules, policies, and terms that apply to those Services.
For the purpose of these Terms of Services:
“Services” means the provision of TikTok Software, Digital Content, and support and other available resources that TikTok and Novaon Ads provide to you. Novaon Ads is an Agency of TikTok Pte. Ltd. under Framework Agreement Dated May 10th, 2019. Novaon Ads will help you to create advertising accounts under Novaon Ads’s Agency account and provide related support that allow you to run such advertising accounts for your business purpose.
“TikTok Software” means all software TikTok makes available to you for use and you must comply with all policies of TikTok, and Novaon Ads shall not be responsible for any resources when you are using TikTok as advertising channels.
“Digital Content” means digitized content (including third-party content), such as videos, music, apps, games, skills, photos, audio, books, newspapers, magazines, and related features and functionality.
We reserve the right to update and change the Terms of Services by posting updates and changes to the Website. You are advised to check the Terms of Services from time to time for any updates or changes that may impact you, and if you do not accept such amendments, you must cease using the services. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Services before you access the Website and use our Services.
Section 1 - Use of Services
To use services, you must follow the following requirements and processes:
a. Requirements
By agreeing to these Terms of Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services.
You shall not use our Services for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any malwares or viruses or any code of a destructive nature.
The website does not contain discrimination content on the basis of age, gender, race, ethnicity, nationality, religion, sexual orientation, or any other protected status.
b. Our working process of using Services
Step 1. You must have a TikTok account first by registering at the website https://www.tiktok.com/signup.
Step 2. Novaon Ads will create advertising accounts under Novaon Ads’s Agency account, and then Novaon Ads will link your TikTok Account to such advertising accounts. You may be allowed to have more than one advertising account.
Step 3. To use advertising accounts, you must transfer the advertising budget to our Payment Account, and then we shall top-up the advertising budget to your advertising accounts.
Step 4. You can use advertising accounts for your business purpose as long as your activities comply with the Terms of Services, TikTok’s policies and applicable Laws.
NOTE
Novaon Ads will not be held responsible if customers intentionally violate the following rules:
Deploying products or services without obtaining prior approval from Novaon Ads.
Running prohibited products, such as weight loss, endocrine, sexual health, breast augmentation, MLM, financial, gambling, etc.
Advertisers engage in spam actor/bad actor activities.
Altering landing page content, running landing pages featuring individuals wearing badges, doctors, third-party logos, or having redirect links that violate unauthorized product guidelines.
Users associated with ad accounts that have a history of policy violations, engage in system evasion, or intentionally fail to pay advertising expenses will have their accounts suspended without refunds.
Violating TikTok's policies: https://ads.tiktok.com/help/article/advertising-on-tiktok-first-things-to-note?lang=en#anchor-0
Section 2 - General Conditions
We reserve the right to refuse anyone for any reason at any time.
By using the Services, you agree, without limitation or qualification, to be bound by, and to comply with, TikTok’s policies and these Terms of Services and any other posted guidelines or rules applicable to any website where this Terms of Services is found. We may make improvements and/or changes to the Website at any time. Although we attempt to periodically update information on the Website, the information, materials and services provided on or through the Website may occasionally be inaccurate, incomplete or out of date. We do not have a duty to update information contained on the Website, and we will not be liable for any failure to update such information.
We understand that your TikTok account and all activities of the advertising accounts, including but not limited to spending advertising budget, content, photo, video, music and products, are owned and managed by you, thus you must be solely responsible for all activities happening to your account and advertising accounts.
Section 3 - Right and Responsibility
a. Novaon Ads’s right and responsibility.
i. Receive service fee in full as mentioned in Payment Policy.
ii. Support you to handle all issues regarding providing advertising accounts.
iii. Suspend or close any advertising accounts in case you do not comply with TikTok’s policies and violate any terms as listed down in the Website. Any signs of violating TikTok’s policies include but not limited to rejection of campaign or receiving of warning letters from TikTok or advertising accounts are locked (TikTok’s policies as specified in this link https://ads.tiktok.com/help/article?aid=9550). In case TikTok or Novaon Ads gives you a time period to adjust any issues incurred by your mistakes, and if you still fail to comply with them, Novaon Ads has the right to stop providing services to you.
iv. Receive the compensation of $100 USD if your advertising accounts are suspended. The compensation shall be deducted from your balance account. Should your balance be insufficient, you are required to remit the necessary funds to fulfill the $100 compensation amount.
v. Top-up to Advertising Accounts within 05 working hours when Novaon Ads receives an advertising budget.
vi. Consult and support you to set up TikTok Account and advertising accounts.
vii. Update trending songs on the market
viii. Active beta function for you.
ix. Review campaigns and appeal campaigns if they meet appealed requirements.
x. Refund the balance in advertising accounts to you within 2 business days if you stop using advertising accounts. (please visit Payment Policy and Refund Policy to know about refunding the balance).
xi. Transfer balances between advertising accounts in accordance with TikTok’s policy.
xii. Keep confidential information in accordance with the TikTok’s policy and in accordance with the applicable Laws.
xiii. Novaon Ads has the right to disable and remove the ads in case of violating Novaon Ads and TikTok Ad Policy.
xiv. If you intentionally create multiple accounts to profit from the trial period on the system, Novaon Ads reserves the right to block all violating accounts without prior notice.
xv. Novaon Ads has the right to revoke inactive accounts that have had no spending activity for 30 days.
b. Your right and responsibility
i. Be provided advertising accounts by Novaon Ads.
ii. Be received all support from Novaon Ads when you use Services, including but not limited to top up advertising accounts, active functions and other support to manage advertising accounts stably.
iii. Be refunded the balance if you stop using advertising accounts and none of your accounts violated TikTok policies.
iv. Comply with TikTok’s policies (https://ads.TikTok.com/help/article?aid=9552 and https://ads.TikTok.com/help/article?aid=9550) and all terms as set out in the Website
v. Transfer advertising budget and service fee to Novaon Ads’s payment account to top-up advertising accounts.
vi. Shall not share or transfer or disclose the provided TikTok Account and advertising account information for any purpose to any third party, and you must be solely responsible for your activities happening with your accounts and other accounts managed by Novaon Ads because of your fault.
vii. Keep confidential information in accordance with the TikTok’s policy and the applicable Laws.
Section 4 - Termination
Your rights under this Agreement will automatically be terminated without notice if you fail to comply with any of its terms. In case of such termination, Novaon Ads may immediately revoke your access to the advertising accounts. For this circumstance, in accordance with case by case, you may not receive any balance from Novaon Ads.
In case you request to stop using one or all advertising accounts, the remaining balance shall be refunded to you or transferred to active advertising accounts within 2 business days if there are no issues incurred from your activities.
Section 5 - Dispute
Any dispute or claim arising from or relating to this Agreement is subject to dispute resolution, governing law, disclaimer of warranties, limitation of liability, and all other terms on the Website.
Section 6 - Disclaimer of warranties and limitation of liability
Disclaimer of Warranties and Limitation of Liability. All products or resources are developed and manufactured by TikTok and third parties , and we have no responsibility or liability for any aspect of your activities except our providing services. Without limiting the Disclaimer of Warranties and Limitation of Liability terms on the Website, unless otherwise required by applicable law, in no event will our or our licensors' aggregate liability with respect to any claim arising from or related to this Agreement or your use of the our Services exceed fifty dollars ($50.00).
Section 7 - Governing law
These Terms of Services and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.
Section 8 - Changes to terms of service
You can review the most current version of the Terms of Services at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Services by posting updates and changes to our Website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes."
Section 9 - Personal database management
Please be aware that your ad account will be recalled after 3 days if there are no transactions after the 14-day trial period has expired.
After that, if you want to keep using Novaon Ads 's services, please sign in to Novaon Ads and top up your account.
Please visit Privacy Policy to update our policy.
Section 10 - Price and other payment terms
Please visit the Payment Policy and refund policy to update our policy.
Section 11 - Contact information
For help with the Services or resolving other related issues, please contact our Customer Support Channels.
Part B: Policies
A. Refund policy
Novaon applies this refund policy to all customers who have transactions and have a request for a refund with Novaon without violating or suspecting fraud in payment. Novaon may require confirmation of transaction information before making a refund.
For customers whose TikTok ads campaign has not yet been activated: Novaon refunds 100% of the amount.
For customers whose TikTok ads campaigns have been activated, all the campaigns must be paused/inactive for at least 6 hours before requesting Novaon to refund:
After pausing all campaigns, customers must wait at least 6 hours for the TikTok system to process, calculate, and provide the final accurate balance. TikTok will review the entire account, ads, and advertising history and TikTok will only allow Novaon to withdraw if there are no violations. In this regard, Novaon respects the TikTok policy and leaves the final decision to TikTok regarding the withdrawal of funds. => Novaon refunds based on TikTok's final decision. After 2-5 working days of waiting for TikTok reviews, we will start to refund the remaining balance if TikTok allows you to withdraw money.
In the event that a user has a history of violations or is associated with other violations on the platform, TikTok will not allow fund withdrawal and will not refund the remaining ad balance. => In this case, Novaon could not support a refund.
All incurred costs when using Novaon services will not be refunded.
Novaon will make a refund with the payment method and currency unit that customers have paid for Novaon.
Customer pause campaigns
The customer must pause all campaigns and wait at least 6 hours for the final remaining balance.
Customer requests refund
Fill out the refund request form.
TikTok reviews
2-5 working days
Novaon withdraws money (if TikTok Allows)
Within a working day
Novaon refunds to payout
2-3 working days
Customer receives money
Bank settles money: 10-15 days (or even longer 15 days depending on the regional bank policy) Paypal payouts - 1-5 days depending on PayPal policy. Ps: Note that in case of any extra transaction fee charged from Paypal, it would be paid by the customer.
This whole process will take 25 - 30 working days
Novaon waits for TikTok to review whether customers are eligible for a refund within 2-5 working days after receiving the customer's request and pausing all ad campaigns.
After confirming the refund, Novaon processes refunds within 2-3 working days.
Customers can receive the refunded amount within 10-15 working days from the time Novaon initiates the refund, depending on the payment methods and each international payment gateway. (It may take more than 15 days depending on each regional bank.)
Note:
Novaon will not support refunds if customers get our ad account suspended for any reason.
If you want to request a refund, please fill out the refund request form
Your Novaon email
Reason for refund.
B. Novaon - Fine policy
Dear Novaon customers! This fine is to limit violations and help Novaon ad account operate safely and stably. We hope you understand and cooperate. Thank you!
If the account is found running TM or copyright (try to cheat for promoting TM or Copyright product/service), Novaon has the right to immediately revoke the account, and the lessee will be subject to a fine of $100.
Spam registering accounts on the Novaon platform causes many ad violations recorded by TikTok. Novaon has the right to block the account entirely, and the user will be subject to a fine of $100 per violating account. In addition, we will not support refunding the remaining balance in case of ad violation as a TikTok final decision.
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