Unable to Create Ad Account?

Can not create Agency ad account?

There are four reasons why you may not be able to create a new Agency Ad Account on our platform:

A. Insufficient OnHub Account's Balance

To create a new ad account, you may need to have a minimum balance in your account. If your balance is below the required amount, you will need to top up your account before creating a new ad account.

B. Encountering issues while connecting to your TikTok Business Account or Business Center.

Difficulty connecting with the Business Account or Business Center Account could be due to:

  • Incorrect login credentials

  • Unstable internet connection

  • Browser cache or cookies causing issues

  • Insufficient access permissions granted to OnHub.

  • ...

C. Ad Account information does not comply with policies.

Your account may not be approved by TikTok or OnHub due to certain information provided during the ad account creation process, such as:

  • Ad Account Name

  • URL/Product link

  • Industry

  • ...

Please ensure that all information provided meets the guidelines and requirements of TikTok and OnHub to avoid approval issues.

Last updated

#72:

Change request updated