> For the complete documentation index, see [llms.txt](https://docs.novaonads.com/onhub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.novaonads.com/onhub/faq/unable-to-create-ad-account.md).

# Unable to Create Ad Account?

***There are four reasons why you may not be able to create a new Agency Ad Account on our platform:***

## A. Insufficient OnHub Account's Balance

To create a new ad account, you may need to have a minimum balance in your account. If your balance is below the required amount, you will need to top up your account before creating a new ad account.

<figure><img src="/files/1l5vCAyELtNOWBG4ccKG" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Please follow this link to learn more about topping up your OnHub Account:** [**\[Link Here\]**](/onhub/tutorial-and-guidelines/agency-ad-account/top-up-onhub-account.md)**.**
{% endhint %}

## B. Encountering issues while connecting to your TikTok Business Account or Business Center.

Difficulty connecting with the Business Account or Business Center Account could be due to:

* Incorrect login credentials
* Unstable internet connection
* Browser cache or cookies causing issues
* Insufficient access permissions granted to OnHub.
* ...

{% hint style="success" %}
**When encountering issues during this stage, feel free to contact our support team for timely assistance.** [**(Contact now)**](/onhub/contact-info.md)
{% endhint %}

## C. Ad Account information does not comply with policies.

Your account may not be approved by TikTok or OnHub due to certain information provided during the ad account creation process, such as:

* Ad Account Name
* URL/Product link
* Industry
* ...

Please ensure that all information provided meets the guidelines and [requirements of TikTok](/onhub/faq/reasons-for-ad-account-bans-and-remedies.md) and [OnHub](/onhub/policy-and-terms-of-service.md) to avoid approval issues.

{% hint style="success" %}
**When encountering issues during this stage, feel free to contact our support team for timely assistance.** [**(Contact now)**](/onhub/contact-info.md)
{% endhint %}