# Unable to Create Ad Account?

***There are four reasons why you may not be able to create a new Agency Ad Account on our platform:***

## A. Insufficient OnHub Account's Balance

To create a new ad account, you may need to have a minimum balance in your account. If your balance is below the required amount, you will need to top up your account before creating a new ad account.

<figure><img src="https://2313102970-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXiPGGpwJnq5GDPZMaOWz%2Fuploads%2FvQARjBti1OXCLw4W7mgT%2FA%CC%89nh%20chu%CC%A3p%20Ma%CC%80n%20hi%CC%80nh%202024-05-04%20lu%CC%81c%2015.55.05.png?alt=media&#x26;token=9e91ef67-4279-44cc-9547-9be4e0de2800" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Please follow this link to learn more about topping up your OnHub Account:** [**\[Link Here\]**](https://docs.novaonads.com/onhub/tutorial-and-guidelines/agency-ad-account/top-up-onhub-account)**.**
{% endhint %}

## B. Encountering issues while connecting to your TikTok Business Account or Business Center.

Difficulty connecting with the Business Account or Business Center Account could be due to:

* Incorrect login credentials
* Unstable internet connection
* Browser cache or cookies causing issues
* Insufficient access permissions granted to OnHub.
* ...

{% hint style="success" %}
**When encountering issues during this stage, feel free to contact our support team for timely assistance.** [**(Contact now)**](https://docs.novaonads.com/onhub/contact-info)
{% endhint %}

## C. Ad Account information does not comply with policies.

Your account may not be approved by TikTok or OnHub due to certain information provided during the ad account creation process, such as:

* Ad Account Name
* URL/Product link
* Industry
* ...

Please ensure that all information provided meets the guidelines and [requirements of TikTok](https://docs.novaonads.com/onhub/faq/reasons-for-ad-account-bans-and-remedies) and [OnHub](https://docs.novaonads.com/onhub/policy-and-terms-of-service) to avoid approval issues.

{% hint style="success" %}
**When encountering issues during this stage, feel free to contact our support team for timely assistance.** [**(Contact now)**](https://docs.novaonads.com/onhub/contact-info)
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.novaonads.com/onhub/faq/unable-to-create-ad-account.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.