Top Up OnHub Account

Step-by-step guide to Top-Up OnHub Account

Currently, we only support users to top up funds through direct bank transfer using these four main payment gateways:

• Paypal

• Pingpong

• Payoneer

• USDT

To view our account information for fund transfer, you can access it in two ways:

• Click on "Top Up More" in the header.

• Click on "Top Up More" in the Payment Management screen.

1. Paypal/Pingpong/Payoneer gateway

After a succesful transaction, user must contact our support team to update his/her OnHub account's balance

• Select your preferred payment method, below is our payment address information.

Transfer via	Recipient Account Infomation
Paypal	Account name: [e-mail] Description: [Account name], [Email], deposit funds into OnHub account.
PingPong	Account name: [e-mail] Description: [Account name], [Email], deposit funds into OnHub account.
Payoneer	Account name: [e-mail] Description: [Account name], [Email], deposit funds into OnHub account.

If you come from Vietnam, you will have an additional method for transferring funds. To make a new domestic transaction, you can send to the following address:

• Account number: 0201000280880

• Account owner: Phan Thi Thu Ha

• Bank address: Vietcombank

For urgent matters, please contact our Support Team for prompt assistance. (Contact now)

• After a successful transaction, you will see the updated balance in the header area.

• You can also view details of successful transactions in the transaction history screen on OnHub. (Learn more)

2. USDT gateway

After a succesful transaction, user can update OnHub account's balance by him/herself.

Step 1: Select USDT method, you will find our USDT payment.

You can also find some essential instructions while using this feature at our Guideline Box.

Step2: Make a transaction to our payment account. Please take note that different transferring USDT method will require different receiving address:

• For Binance method, please withdraw USDT to our payment account: [e-mail]

• For TRC-20/TRX method, please transfer USDT to our payment account: TTNpnrxFA1KfNDrmkWoNiSSzFPyHn2anDt

Step3: Go back to our "Top up more" screen to update your transaction information.

• Fill your Transaction ID at "​ID Transaction" input and Money transferred at "Transferred Amount" input (The minimum for auto top up is $100).

• Then click "Top up" button.

Here are a few tips to help you use this feature more smoothly:

• At "ID Transaction" input, please fill in "Binance Order ID" if you make transaction through Binance, and "TxID" if you do through TRC-20/TRX . Please ensure that the transaction ID you copied is in the correct format:

  • Binace Order ID and TxID (TRC-20): The transaction ID is a continuous string of characters, without spaces or line breaks.

  • TxID (TRX): The transaction ID consists of the text 'Off-chain Transfer' followed by a continuous string of characters, with no spaces or line breaks.

Binance Order ID from Binance

TxID from TRC-20 transaction

TxID from TRX

• At "Transferred Amount" input, please fill in the amount excluding all charges from the transaction gateway (Example: excluding from payment fee, SMS fee,...).

  • For example: As transaction below, even though the transaction has value of 217.0514 USDT; you'll fill in "Transferred Amount" input the number of 216, which has excluded 1 USDT of payment fee and 0.0514 USDT of SMS fee.

Step 4: After our system verifies your transaction information, you'll receive notification whether your transaction has been recorded.

Step 5: If your transaction is recorded successfully, your balance change will automatically be updated as well as your transaction details.

If you are unable to find the solution to your issue, please don't hesitate to reach out to our support team for assistance. (Contact now)